Terms & Conditions
Terms
and Conditions
Introduction
Edexeed Education is registered as a
proprietorship and operated through Edexeed.com hereinafter referred to as Edexeed
Education (we, us or our, the company) providers of e-learning content,
solutions, services through our website, mobile applications, related social
media platforms, and domains.
By accepting and utilizing the
services and conditions, whether you have utilized the services or contacted us
directly or indirectly accept and consent to the terms and conditions of Edexeed
Education.
We reserve the right to add,
amend, or modify any content or services from time to time at our sole discretion.
We will be offering our
educational services and other affiliated additional services and consultation
using various external assessment tools, payment gateways, and video
conferencing tools and the complete services, tools, and platforms will be
routed through the parent company Edexeed Education*
Edexeed Education* is an e-learning provider for children and adults where students of various ages and
their parents can search for qualified teachers and courses for their varying
needs and requirements.
Our obligations will be limited
as a medium to provide a safe and secure platform for educational services.
Parents and students are at their discretion to verify the information provided
for the quality of content and services and agree that there are risks
associated with dealing with a digital medium and are ultimately born by you, not the company. While dealing with various educational providers and services
we do not guarantee the authenticity and quality of any of the content or
services.
Edexeed Education* does not take responsibility for the quality of the services and content and is not
accountable for any losses, damages, or injuries of any kind that may arise out of
the teacher-student relationship or the service provider’s relationship and the
reliance on the services and content matter in the website and other digital
sources associated with the company
Customer obligations
While accessing the website and
registering for the services you are obligated to provide us with true,
accurate, relevant, and complete information as prompted by the service
registration form on the website and other digital mediums. Those who register
for the services agree that they are of legal age in their own country (In many
countries it is 18 years) and in case your age is not that of the legal age,
the parent or the guardian must give their consent to access the information
and services provided by the company
Users are at their own
responsibility while registering, accessing, and utilizing any information or
services while online or offline.
Users will be liable for any
activities or materials posted on the website or any messages sent to the
company. They are not mandated to post or send any derogatory, defamatory,
illegal or offensive content
Users are at their own discretion
while accessing the information, materials, and other content and the company does
not hold any responsibility for the accuracy or relevancy of the materials or
the content on the website
If the safety and security of the
website is breached and the passwords are compromised, the users are liable to
notify the company instantly upon noticing the violation. Until then, the users
will be held responsible for any inappropriate content
In case any users are found to be
in violation of any of the terms and conditions and the safety policy of the
website, they will be immediately stopped from accessing the services and
materials from the website
The users are liable to adhere to
the terms and conditions as set out on the website
Account Information, password, and
security
Our responsibilities
User Responsibilities
Terms
and Conditions: Tutors
The Tutors registered with us are
liable to abide by the following rules and regulations.
1. The tutor must have completed the legal age requirement
of his/her own home country. While in many countries, the legal age boundary is
18 years of age and in any case if they are not of legal age, their legal
parent or guardian must consent on their behalf and agree to the terms and conditions.
2. As part of the verification process, Edexeed Education
services may collect the tutor’s id proof and educational qualification
documents such as certificates, degrees and diplomas as claimed in the profile.
Once the certificates and Bonafede are verified, the tutor will be added to the
profile and these documents are not kept with the company anymore.
3. We take all measures to establish the identity of the
tutors through our rigorous verification mechanism. However, we do not take any
guarantee for the trustworthiness of the identification.
4. Edexeed education services may utilize third-party
services to verify the criminal record checks, and sexual offender checks, however, we may not be able to confirm the legalities and geniuses of these verification
processes, the user may contact these service providers to verify the veracity of
these verification processes.
5. Alchemy Edu Solutions reserves the right to accept or
reject tutor registrations as per the quality control and verification procedures.
6. The company
reserves the right to terminate the agreement upon the violation of terms and conditions.
7. The tutors are to give complete and accurate information
as per the present circumstances and any attempt to fabricate the information
will result in the immediate termination of the agreement.
8. Tutors are required to provide only the time slot they
are free to handle the classes and need to respond to student clarifications
at a mutually agreed time.
9. Tutors and the students are required to keep the camera
on at all times of the class to have an interactive learning experience. In any
case, if the student does not keep the camera on, they are required to inform
the management at the given contact number.
10. Upon agreeing to the standard rates for the classes, the
tutors and other clients who avail various services agree to the standard rates
which is nonnegotiable while agreed upon verbally or in composed form
11. Payment for the tutors will be transferred only once the
classes are completed for the month or for the agreed time period and the
cooling period of 3 days is completed.
12. If the tutor wants to cancel or reschedule the class, he
/she must inform the client well in advance, or else the class will be
considered canceled and the payment will not be sanctioned.
13. Tutors are not authorized to take any charges or
financial incentives directly from the students or the parents
14. All payments are directly collected by the company and
released to the tutors as per the agreed schedules
15. In case if the tutors are unable to perform the duties
and responsibilities agreed upon with the company, they need to inform well in
advance so that alternative arrangements can be made unless there is a medical
or unforeseen reasons
16. Enrolling as a tutor with the company doesn’t guarantee
permanent employment and any obligations with the tutors are limited to the
duration of the classes only and the company doesn’t make any guarantee for the
facilities offered to the permanent employees of the company unless and
otherwise a separate employment contract is signed.
17. If the scheduled classes cannot be proceeded as per the
schedule due to any unforeseen reasons which include power outage, technical
snags, sudden illness, etc. the tutor is obliged to inform the academic
coordinator and the student promptly. The coordinator will inform the
management.
18. All tutors are to abide by the assessment policy and
conduct the periodic assessment. Feedback on such assessments is to be
recorded and intimate to the management promptly.
19. Tutors are expected to devise a remedial action plan
based on the performance before starting the new units.
20. Edexeed Education believes in equity, quality, and
affordability and therefore expects the tutors to uphold the same principles
Terms and Conditions: Parents and
Students
Edexeed Education through its
website Edexeed.com does not directly provide tutoring and other services but
acts as a medium to provide such services. As such the learners are directly in
contact with the tutors and other service providers.
By accessing and utilizing the
services or materials provided by Edexeed.com the learners are agreeing to the
terms and conditions set out in the above-mentioned articles wherever
appropriate as necessary
The parents and students
accessing the services and materials from the tutors agree that they understand
the terms and conditions set out by the tutor and other service providers
before entering such services
Inappropriate language or
behavior
Edexeed web service users are
expected to behave in an ethically acceptable manner. If a student notices
inappropriate behavior from a tutor or fellow students, they must inform the
management through the available mechanisms immediately and inform the tutor/other
users to refrain from any such activities. The management will review the
incident and deal with the tutor as per the set policies and policies by the
law enforcement agencies. If the behavior is of a serious nature, they should
inform the adult /parent nearby who in turn should inform the management or the
law enforcement agencies.
The management will not entertain
such activities and will report the matter to the law enforcement agencies
promptly. This will also result in immediate termination of services
Scope of the services
Edexeed Education Services at any
time may amend, alter, or suspend the whole or any part of the services without
any prior notice. Our services may become unavailable temporarily or permanently
due to technical or legal reasons.
The company reserves the right to
amend or change the clauses of this agreement at any time. For any clarification, suggestions,
or feedback you may write to support@edexeed.com
Privacy policy
We give utmost importance to
transparency and privacy and therefore created this privacy policy in line with
the rules of the company.
The details collected from the
user such as
1 The name, email ID, password, address, account details, and
other necessary information will be used as per the user policy to provide
the best possible services to the customer.
2. Details of the internet service provider and the server
information
3. The IP address and the content submitted, cookie details, and the pages visited.
4. Tutor application details such as personal information,
educational qualifications, necessary details required for processing the
application such as resume, fees charged, gender details, service availability, etc.
5. Class booking details such as booking time, booked
classes and subjects required, demo class details, details collected for merit
hub trials and uses
6. By accessing the Edexeed website you agree that you have
given permission to use the electronic data to provide the best possible
services to you
7. In order to process the payment, we may require the
account and bank details
8. We collect information of varying nature from our social
media pages, advertisements, promotions, and other web applications from time to
time whenever you as a parent, student, or tutor will be processed as
per our privacy policy for providing the best service to our customers.